On Friday, February 5th I purchased a copy of "Food Rules" by Michael Pollan from the Sony ebook store.
I immediately started to read it and immediately noticed TYPOS! Dis tracting typoslike these.
I jumped online to the Sony online chat and even though I clearly stated my problem at the very beginning of the chat, one hour in the support person tells me that they aren't able to help me, that I have to phone Sony!
One hour in!
So I called the Sony Book Store help line and explained the problem withthe typ os again. I was told that the issue would be fixed in a couple of days and that I'll get an e-mail notification when the corrections have been made.
On that same day I sent a carefully worded e-mail to Sony (firstname.lastname@example.org) explaining my disappointment with a) their online chat customer service and b) the quality of the ebook I purchased.
So on Monday I re-sent the e-mail.
I called the Sony reader store again and was told it could be WEEKS before the typos arecorrected. What??? I want to read the book NOW and it's not readable!
On Monday I was given a credit for my purchase (why didn't they do that on Friday???).
But I was still annoyed that a) the book still had typos and I can't read it and b) that I didn't get a response to my e-mail.
So....on Tuesday, Wednesday, Thursday, Friday AND Monday AND Tuesday following the dreaded e-book purchase I RE-SENT the same e-mail to Sony.
Guess what??? NO REPLY!
So I e-mailed Penguin (the publisher). First the Canadian office. NO REPLY and then the American office. At least the American Penguin people are nice enough to send me a computer generated "thanks for you e-mail, but we are flooded with e-mails and may not reply to you" e-mail.
So, two weeks later the Sony store is still selling the same version of the book, full oftypos and I still haven't had a reply to my e-mail.
So what am I going to do??? Boycott Sony of course.
I've discovered Kobo Books which is affiliated with Chapters Canada. They sell ebooks. They appear to have a fairly good selection and the books are CHEAPER than the Sony Reader Store! Food Rules is $9.9o at the Sony store and only $5.69 at Kobo!
So take that Sony! I'm divorcing you!
Now, having said that....I do love my Sony Reader. I mean LOVE it. I'm only divorcing the Sony Store, not my Sony Reader.
Since I'm a high school librarian I've shared this story with other staff who own Readers and when we have our regional library meeting we usually end up discussing different reading devices. I can't wait to share my story!